Description
The Click To Call widget allows customers to request a phone number to dial-in to customer service and supports initiating a callback with a single click.
Features
Full mobile support in both landscape and portrait modes.
Customizable Floating Action Button (FAB).
Integration with Genesys Cloud Callback.
Inbound call matching based on customer ANI.
Inbound call matching based on randomly generated secure pin.
Inbound call matching based on reserved DNIS.
Attach data from alternative sources to inbound calls.
Enable/Disable each widget individually.
Use Cases
Integrating Genesys Cloud CX with a legacy PBX system
Problem Statement
Integrating Genesys Cloud CX with a legacy PBX system is a complex process that requires a lot of manual effort. It can be difficult to establish a reliable connection between the two systems and provide customers with a unified customer experience.
Solution
The application "Click To Call" can be used to simplify this process. Click To Call provides a unified platform for customers to connect both the legacy PBX system and Genesys Cloud CX. It streamlines the integration process and provides customers with a more personalized experience, as their data can easily be transferred between the two systems.
Business Benefits
Improved Customer Experience: By integrating Genesys Cloud CX with a legacy PBX system, businesses can provide a more seamless customer experience by passing customer data from the legacy PBX system to agents in Genesys Cloud CX.
Cost Savings: By integrating Genesys Cloud CX with a legacy PBX system, businesses can reduce their overall costs by migrating their IVR applications to Genesys Cloud CX. This reduces the cost of maintaining the infrastructure of an on-premise IVR.
Increased Scalability: By integrating Genesys Cloud CX with a legacy PBX systems, businesses can easily scale their IVR applications to meet the demands of their growing customer base.